This page says what an account stores, and how you delete it. It matches the controls in Settings. Privacy email is the same address as on Contact. There is no published reply time, and there is no phone line.
The account holds a name, an email, and the login.
What you log stays with that account: protocols, daily check-ins, a voice or text journal, dose logs, labs, chat, and imports.
Chat is kept so the next session can continue. You can delete chat history on its own from Data & Privacy.
If you subscribe, Stripe handles the payment. ProofRx stores a Stripe customer id on the profile. You do not type a card number into ProofRx.
Delete logged data keeps your login, your protocols, and the clinic connection. Delete account removes the login, your protocols, and the clinic link, then signs you out.
Sign in, then open Settings → Data & Privacy (/settings?section=privacy).
Delete all logged data: Removes daily logs, dose logs, readings already logged, imports, journal, chat, labs, and related history. Your login, profile, and protocols stay. The clinic connection stays. A Proof Packet link is removed. It no longer opens. Whoop and Oura stay connected until you disconnect them or delete the account. This does not delete your account. This cannot be undone.
Delete account: Removes this login. You cannot sign in with it again. Your protocols are removed. Your clinic link is removed. The clinic can no longer open your board. Daily logs, dose logs, readings already logged, imports, journal, chat, labs, and related history are removed too. A Proof Packet link is removed. It no longer opens. The Whoop and Oura connection in ProofRx is removed. This does not delete your Whoop or Oura account. You are signed out. Delete logged data is different. That keeps your login, your protocols, and the clinic connection. This cannot be undone. Type DELETE to confirm. Update payment on the plan card opens Stripe billing, where the plan can be canceled. Deleting the account also tries to cancel a Stripe subscription on that profile.
A clinic account that still has linked patients cannot be deleted. Unlink them on the clinic board first. Unlink removes the link only. Patient accounts and their data are not deleted. Their protocols, doses, and logs stay in their account.
A clinic sees your logged tracking only after you confirm their code: your name, email, active protocols, dose and check-in logs, and the last Report grade if a Receipt exists. You can share full history, or only from the connection date. They cannot edit your logs. This is not a doctor portal, not a prescription, and not proof a protocol is working.
Disconnect anytime from Account in Settings. They can no longer open your board. Your protocols, doses, and logs stay in your account. Disconnecting does not delete them. Delete logged data in Settings removes dose logs and other logged history and leaves your protocols. Delete account removes the account, the protocols, and the logs. A Proof Packet you already sent is not turned off. It stays until it expires or you turn it off.
You can also send one Proof Packet. A new link lasts 7 days. Read-only link for a clinician. No login. They can view this Proof Packet and cannot change anything. You can see when it was last opened, and you can turn it off sooner.
Oura and Whoop can sync. Apple Health on the web is a file import, not a live connection.
Connecting is optional. Disconnect on the Whoop or Oura page. Daily sync stops. Reconnect on that page and daily sync starts again. Readings already logged stay until you delete logged data or delete the account. This does not delete your Whoop or Oura account.
ProofRx asks those connections for read access. It does not write back to the Whoop or Oura account.
Email privacy@proofrx.io for a privacy request. This page is the notice. Replies come by email. There is no published reply time, and there is no phone line.